Refund Policy

1. Overview

At Afnan Devs, we strive to deliver the highest quality ERP, CRM, and software development services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services and subscriptions, including CoreBiz Cloud plans.

2. CoreBiz Cloud Subscription Refunds

2.1 Monthly Subscriptions

• You may cancel your CoreBiz Cloud subscription at any time before the next billing cycle.
• Refunds for the current billing period are available if requested within 7 days of the payment date.
• After 7 days, the subscription will remain active until the end of the current billing period, and no refund will be issued for that period.

2.2 Annual Subscriptions

• Annual subscriptions may be refunded within 14 days of the initial purchase if you are not satisfied with the service.
• After 14 days, a pro-rata refund may be considered at our discretion based on the unused portion of the subscription.

3. Custom Software Development Services

3.1 Project-Based Work

• Custom software development projects are billed in milestones as agreed upon in the project contract.
• Payments for completed and approved milestones are non-refundable.
• If you wish to cancel a project mid-development, you will be charged for all completed milestones and any work in progress.

3.2 Advance/Deposit Payments

• An advance payment (typically 30-50%) is required before project commencement.
• The advance is refundable only if the project has not yet started and no resources have been allocated.
• Once work has begun, the advance is non-refundable.

4. ERP & CRM Implementation Services

• ERP and CRM implementation services are billed based on agreed project phases.
• Refunds for completed implementation phases are not available, as these involve significant time and resource investment.
• If Afnan Devs fails to deliver agreed-upon deliverables, a partial or full refund for the affected phase may be issued.

5. Conditions for Refund

Refunds may be granted under the following circumstances:

• Service was not delivered as described in the agreement
• Duplicate or erroneous payment was made
• Technical issues on our end prevented service delivery
• Cancellation within the applicable refund window (see above)

6. Non-Refundable Items

The following are not eligible for refunds:

• Third-party software licenses purchased on your behalf
• Domain registration and hosting fees
• Completed and approved project milestones
• Consultation and discovery phase fees once the session has been conducted

7. How to Request a Refund

To request a refund, please:

1. Email us at [email protected] with your name, service details, and reason for the refund request.
2. Include your invoice number or payment reference.
3. Our team will review your request and respond within 5-7 business days.

8. Refund Processing

• Approved refunds will be processed within 10-14 business days.
• Refunds will be issued to the original payment method used at the time of purchase.
• Any applicable transaction or processing fees may be deducted from the refund amount.

9. Contact Us

For refund inquiries or questions about this policy, please contact us:

• Email: [email protected]
• Phone: +44 7400703174
• Address: Gulshan Maymar, Karachi Central, Karachi, Pakistan