Service Delivery Policy

Last updated: April 7, 2026

1. Overview

At Afnan Devs, we are committed to delivering high-quality ERP, CRM, and software development services in a timely and professional manner. This Service Delivery Policy outlines how our services are delivered, what you can expect from us, and our commitment to quality and support.

2. Service Categories

Our services fall into the following categories, each with its own delivery process:

2.1 CoreBiz Cloud (SaaS Subscription)

Activation: Upon successful payment, your CoreBiz Cloud account is activated within 24 hours.
Onboarding: We provide onboarding assistance including initial setup, data import guidance, and a walkthrough of key features.
Access: The service is accessible 24/7 via web browser from anywhere with an internet connection.
Updates: Regular feature updates and bug fixes are deployed automatically with no downtime required.

2.2 Custom Software Development

Discovery Phase: We begin with a thorough requirements analysis and project scoping session.
Project Plan: A detailed project plan with milestones, deliverables, and timelines is shared for approval.
Development: Work proceeds in iterative sprints with regular progress updates and demos.
Testing & QA: Comprehensive testing is conducted before each deliverable is handed over.
Deployment: We handle deployment to your preferred environment (cloud or on-premise).
Handover: Documentation, source code, and admin credentials are provided upon project completion.

2.3 ERP & CRM Implementation

Assessment: We evaluate your current business processes and identify areas for automation.
Configuration: The system is configured and customized to match your specific workflows.
Data Migration: Existing data is migrated securely to the new system.
Training: Your team receives hands-on training to ensure smooth adoption.
Go-Live Support: We provide dedicated support during the initial go-live period.

3. Delivery Timelines

CoreBiz Cloud: Account activation within 24 hours of payment confirmation.
Simple Websites: 2-4 weeks from project kickoff.
Complex Web Applications: 2-3 months depending on scope and requirements.
Mobile Applications: 3-6 months depending on platforms and features.
ERP/CRM Implementation: 1-3 months based on business size and complexity.

Note: All timelines are estimates and subject to project complexity, client responsiveness, and scope changes.

4. Communication & Reporting

A dedicated project manager is assigned to every project.
Regular progress updates are shared via email and/or WhatsApp.
Clients have access to project tracking tools for real-time status visibility.
Weekly or bi-weekly review meetings are scheduled for active projects.

5. Quality Assurance

All deliverables undergo thorough internal testing before client handover.
We follow industry best practices including code reviews, automated testing, and security audits.
Clients receive a UAT (User Acceptance Testing) period to review and approve deliverables.
Any bugs or issues identified during UAT are fixed at no additional cost.

6. Post-Delivery Support

Warranty Period: All custom projects include a 30-day post-delivery warranty for bug fixes.
CoreBiz Cloud: Ongoing technical support is included with all active subscriptions.
Maintenance Packages: Optional monthly maintenance packages are available for continued support, updates, and enhancements.
Support Channels: Email ([email protected]), Phone (+44 7400703174), and WhatsApp.

7. Revisions and Change Requests

Minor revisions within the original project scope are included at no extra cost.
Significant scope changes or new feature requests will be assessed and quoted separately.
All change requests must be submitted in writing and approved before implementation.

8. Service Availability

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PKT/GMT+5).
CoreBiz Cloud Uptime: We target 99.5% uptime for our cloud services.
Emergency Support: Critical issues affecting live systems are addressed outside business hours on a best-effort basis.

9. Contact Us

For questions about our service delivery, please contact us:

Email: [email protected]
Phone: +44 7400703174
Address: Gulshan Maymar, Karachi Central, Karachi, Pakistan

2. Service Categories

Our services fall into the following categories, each with its own delivery process:

2.1 CoreBiz Cloud (SaaS Subscription)

Activation: Upon successful payment, your CoreBiz Cloud account is activated within 24 hours.

Onboarding: We provide onboarding assistance including initial setup, data import guidance, and a walkthrough of key features.

Access: The service is accessible 24/7 via web browser from anywhere with an internet connection.

Updates: Regular feature updates and bug fixes are deployed automatically with no downtime required.

2.2 Custom Software Development

Discovery Phase: We begin with a thorough requirements analysis and project scoping session.

Project Plan: A detailed project plan with milestones, deliverables, and timelines is shared for approval.

Development: Work proceeds in iterative sprints with regular progress updates and demos.

Testing & QA: Comprehensive testing is conducted before each deliverable is handed over.

Deployment: We handle deployment to your preferred environment (cloud or on-premise).

Handover: Documentation, source code, and admin credentials are provided upon project completion.

2.3 ERP & CRM Implementation

Assessment: We evaluate your current business processes and identify areas for automation.

Configuration: The system is configured and customized to match your specific workflows.

Data Migration: Existing data is migrated securely to the new system.

Training: Your team receives hands-on training to ensure smooth adoption.

Go-Live Support: We provide dedicated support during the initial go-live period.

3. Delivery Timelines

CoreBiz Cloud: Account activation within 24 hours of payment confirmation.

Simple Websites: 2-4 weeks from project kickoff.

Complex Web Applications: 2-3 months depending on scope and requirements.

Mobile Applications: 3-6 months depending on platforms and features.

ERP/CRM Implementation: 1-3 months based on business size and complexity.

Note: All timelines are estimates and subject to project complexity, client responsiveness, and scope changes.

5. Quality Assurance

All deliverables undergo thorough internal testing before client handover.

We follow industry best practices including code reviews, automated testing, and security audits.

Clients receive a UAT (User Acceptance Testing) period to review and approve deliverables.

Any bugs or issues identified during UAT are fixed at no additional cost.

6. Post-Delivery Support

Warranty Period: All custom projects include a 30-day post-delivery warranty for bug fixes.

CoreBiz Cloud: Ongoing technical support is included with all active subscriptions.

Maintenance Packages: Optional monthly maintenance packages are available for continued support, updates, and enhancements.

Support Channels: Email ([email protected]), Phone (+44 7400703174), and WhatsApp.